Thursday 23 August 2012

Pitch Presentation

In front of the panel, explaining, persuading, demonstrating my project idea and planning with the slides that I've created.


FashionUp'cycle is the name of my website. My website is a WordPress-powered site built with e-commerce plug-ins. this platform allows users to sell and buy 
upcycle prooducts made by unwanted clothes.

Upcycling is a process in which waste items are redesign or re-purposed to make it valuable, useful, and aesthetically pleasing again. It also encourages people to think of new and innovative ways to use things, instead of simply buying new consumer goods. 

For example, this batik shirt that I'm wearing right now is also a kind of upcycled item. I bought this shirt at a morning market in Yogyakarta, Indonesia. It was very cheap and I bought two of this for about RM5. When i got back to the hotel, I found that there's a mistake dying at the bottom of this shirt. Since it's brand new and I've not even wore it once, I decided to cut off the mistake dying part and try to match it with other shirt and "tata", this shirt that I might have throw away became my favorite shirt as it look unique and fashionable. Besides that, whenever people ask about where did i get this clothing from, I can proudly tell them the story behind this shirt.


Anyway, my target audience are female because female online retail spending is higher than male. In addition, two of the highest online retail sectors are Apparel/Accessories/Jewellery and Hobbies which fits my platform perfectly.



There are two types of users at my website: sellers and buyers. The sellers are curated by the project manager (me). They are bloggers who can upcycle old clothes into something new and beautiful. While the buyers are mainly the followers of these bloggers. They will be informed and invited to FashionUp'cycle website to buy the upcycle product which in a way also support the bloggers they like.



Wordpress is a free business website. Its dashboard is customonizable with e-commerce shopping plug-ins. It also allow payment processor such as Paypal. The alternative software would be HTML5.



The key feature for sellers in my website is they are able to donate certain amount of their profit to non-profit organization which also concerning about upcyclig, reusing, and reducing waste.



While the key feature for buyer is, buyer can propose a price to the particular product that she likes. After a period of time, when the product is ready for bidding, she would have to compete against other buyer for this product. 



To conclude, FashionUp'cycle delivers financial, environmental, and social benefits. It publicizes bloggers who turn materials that would otherwise become waste into unique and luxurious garments. Ultimately, this project aims to introduce, build and sustain the upcycling culture through e-commerce.

Prospectus

A prospectus document setting out a proposal for this project, presented as PDF file and is accessible from my Google Doc site. Click here to view my Prospectus.pdf

Wednesday 22 August 2012

Upcycle Work

My lecture has given me her photos taken at an exhibition about upcycling to give me an idea of what and how other people working on this issue.















About Upcycling

According to TeamLondon, Upcycling is about turning an old product or waste materials into something different and of better quality. Upcycling has a better environmental impact than recycling, where an item or material is downgraded in quality instead of upgraded.


The Green Shows clarify that upcycling is the opposite of downcycling, which is the other half of the recycling process. Downcycling involves converting materials and products into new materials of lesser quality whereas upcycling improves the quality. The concept of upcycling is the main meat of Johannes F. Hartkemeyer's 1999 book "UpCycling." In "Cradle to Cradle: Remaking the Way We Make Things," authors William McDonough and Michael Braungart propose that the goal of upcycling is to prevent wasting potentially useful materials by making use of existing ones. Although the concept is just now making its way into the fashion sphere, there is an enormous potential to turn upcycled goods into unique and luxurious garments.

Wise Geek explains that upcycling is a process in which disposable or discarded items are repurposed to make them valuable, useful, or simply aesthetically pleasing. Upcycling is designed to work in opposition to consumer culture, encouraging people to think of new and innovative ways to use things, instead of simply buying new consumer goods. It also benefits the environment, by promoting reuse over discarding whenever possible.
As most poor people are aware, upcycling has been practiced for centuries, and factories have long used innovative upcycling techniques to ensure that nothing they handle goes to waste. For example, grain processors often burn waste materials like husks and stems to power their plants, thereby eliminating waste and making their operations more efficient. The concept of upcycling for the average consumer was popularized in a 2002 book, Cradle to Cradle, which was designed to get people to rethink the way they use and relate to things.
There are all sorts of examples of upcycling, ranging from building houses out of entirely discarded materials to turning plastic bags into yarn for knitting. Everyone can upcycle, which is part of the appeal, and people can participate at whatever level they feel comfortable with, from delving through dumpsters to salvage useful things to re-using containers rather than tossing them or throwing them out.
Under the upcycling philosophy, everything has a potential use or value, although it might take some creative thinking to figure out what that use is. By upcycling, people generate minimal amounts of garbage, and they reduce their environmental impact by consuming less, thereby putting less pressure on manufacturers and producers.
In some cases, entire communities of upcyclers arise, with people trading expertise, goods, and materials. For example, a knitter might make carrying bags, bathmats, and other materials from things like shredded plastic bags, sheets, and rags, and trade these items for useful things like bookshelves built from fruit crates, or jewelry made from discarded bottles.
Upcycling is essentially the “reuse” in “reduce, reuse, recycle.” Many people find that once they start upcycling, it's hard to stop, and new ideas for upcycling constantly come to mind. In large communities, upcycling centers and trading posts have arisen, allowing people to expand upcycling beyond the home, turning it into a viable mode of doing business in addition to a personal philosophy.
Vreni Hommes reported that the good news for the environment is that as more trash is upcycled, less trash is ending up in landfills. It also lowers the consumption of raw materials, air pollution from waste incineration, and water pollution from leaking into landfills.
The upcycling trend is doing something more . . . it is raising people’s awareness about the growing trash problem and motivating them to change their behavior. For example, Recyclebank does this by educating and rewarding their customers for recycling. Terracycle does this by setting up collection centers to make it easier for communities and schools to recycle.
TerraCycle and Recyclebank aren’t the only companies coming up with innovative – and profitable – ideas for making stylish, environmentally-friendly products out of trash. Learn more about them and other cutting-edge upcycling companies below.
  • TerraCycle, Inc. is a worldwide leader in the collection and reuse of consumer packaging and products.
  • Recyclebank rewards people for taking everyday green actions with discounts and deals from local and national businesses.
  • Playback Clothing transforms trash like plastic bottles and clothing scraps into great looking eco-clothing.
  • Hipcycle offers upcycled products that are as desirable, attractive and durable as traditional equivalent products.
  • IceStone makes high design surfaces from recycled glass instead of quarried stone.
  • Preserve makes attractive toothbrushes and kitchenware from recycled plastic like yogurt containers.
Critics argue that upcycling and recycling only postpones the inevitable – the waste will still eventually end up in landfills. It is better to reduce waste to begin with than upcycle waste after it is generated. “Zero Waste” advocates want products that are designed to be repaired, refurbished, re-manufactured and reused. They want people to change their behavior and businesses to change their practices so that less waste is created and any discarded material is used as a resource for others.
Although it remains challenging to get consumers reduce their waste and recycle, many businesses are already discovering there is money to be made with zero waste programs. According to GreenBiz, by finding ways to reduce its waste, Wal-Mart has cut the cost to haul waste to landfills in California by over 80 percent. General Motors has earned $2.5 billion from recycling over the past four years. Kraft has achieved zero waste at 36 food plants around the world and, at some locations, use manufacturing byproducts to create energy. Companies in almost any industry and of every size are seeing significant savings by reducing, reusing, or recycling materials. Besides being environmentally friendly, zero waste initiatives save money by cutting out waste and streamlining production.
It seems that almost any waste strategy – upcycling, recycling, reusing, or reducing materials – can lead to significant savings and even boost revenues. This is clearly good for business. When it comes to the environment, however, there is a bit of a debate about which waste strategy is best. As mentioned earlier, zero waste advocates argue that any upcycled or recycled waste still eventually ends up in landfills. Thus, it is better to not create the waste to begin with.
Yet even if upcycled products do eventually end up in landfills, upcycling companies like Terracycle and Recyclebank are succeeding in raising people’s awareness of the waste problem and motivating them to change their behavior and recycle more. Plus, the new upcycling market is incenting companies to develop new environmentally-friendly products and services. While upcycling isn’t as green as zero waste, it is changing how we view and what we do with trash.
Indy Upcycle, as well as every other Upcycle Exchange, was created as a response to needs in the community and ideals about consumerism.

The Needs:
1. Reduce the frequency that people are forced to buy more than they need
2. Find a way to waste less materials, space, and money
3. Create a place where materials can be donated and used again by other crafters
4. Create a place that people can buy materials they need and not spend a fortune

The Ideals:
1. People will seek out and share solutions that accommodate their needs
2. People would rather give their unwanted goods to someone who could use them than throw them away
3. People know what things cost and what things are worth (two very different things)
4. People will buy only what they need
When the ideals aren't realized or embraced, it creates a problem meeting the needs.
"
1. People need to seek out and share Indy Upcycle in order for it to thrive and exist. Happily, this is happening and Indy Upcycle is growing daily. Most customers become loyal customers who look to us when they want to get or give their supplies. More often than not, our wonderful customers also turn their friends on to Indy Upcycle and create excitement about what we do.

2. Throwing away or otherwise wasting materials makes us sad. It wastes valuable supplies that still have potential, and it cuts off the opportunity for other crafters to get their hands on your awesome goods.

Indy Upcycle loves to see people share their materials with friends and family. We love to see people give to their schools, churches, and other organizations that can use the materials. We love to see our artists and crafters sell their unwanted materials to recoup their costs. But when other methods of getting rid of stuff don’t work out, we appreciate people relying on us to help their stuff find worthy homes.

3. Knowing what things cost and what they are worth is the hardest and most misunderstood ideal that we embrace. When this ideal is not met, it creates problems for customers finding items they need, it creates a sustainability problem for Indy Upcycle, and it creates a problem for buyers spending too much (wasting money) or too little (feeling guilty).

We know that this ideal is the one our customers have expressed they would like to have a better understanding of, that is why we will go over this topic in just a moment.

4. When people buy just what they need, they save material, space, and money. Why buy 30 black and orange eyelets for your Halloween scrapbook page when you only needed 6?

We encourage our customers to buy only what they need even if that means pouring out just 2oz of mod podge instead of buying the whole bottle, cutting off a quarter yard of fabric instead of buying all six yards, or opening the package of orange and black eyelets and buying just six instead of all 30.

When this ideal is met, money is saved, materials aren't wasted, and supplies aren't depleted for other customers who also need, say, 6 orange and black eyelets.

It is not uncommon for the 4th ideal to be overlooked when the 3rd ideal is overlooked, so let’s explain the 3rd ideal, “People know what things cost and what things are worth.

Our general philosophy is that our customers know what the items they want are worth. We feel that the price (cost) they give us is, usually, within 10% of what we would tell them, if we did that. In general, this works out very well, with a few Rare exceptions we will go into later.

The difference between cost and worth – Cost is about the item’s price tag, where Worth is what the price SHOULD be. Cost is a predetermined number based on materials, production, shipping, packaging, overhead, and mark-up. Worth is a number that takes into account condition, need, rarity, and desirability.

Indy Upcycle allows it’s customers to choose the price they will pay for the items they want because #1 it is impossible to price everything in the store and #2 it is impossible to know each item’s worth to each customer.

When customers are at a complete loss for what price to assign the items they want, we suggest they think of our pricing more like a used book store and not a garage sale and go from there.

Here is the rationale:

A used book store carries inventory, has rent, pays employees, educates it’s staff and consumers, is specialized in what they sell, and is in no rush to get rid of any particular thing they sell. They exist to serve a specific audience with specific needs. The prices here are, generally, half the price of the same item brand new.

A garage sale is held by people who want to clean out their house and get rid of their overstock. They are not specialized, they do not have overhead, they are looking for a quick sale, and their goal is to get rid of their unwanted goods quickly. The prices here are, generally, token amounts – a small fraction of what the item would cost brand new.

So how do you decide what to pay? First you think of the item’s original cost. This might be a number you know because you buy this item frequently, it might be written on the package (keep in mind, the 50cent tag on those engraved mother-of-pearl buttons is probably out of date…), you might look it up if the item looks particularly expensive, or you might just make a good educated guess.

Now, cut that number in half. The item, as it is in Indy Upcycle, did not incur any packaging, shipping, production fees, but it does carry the weight of overhead, material value, and mark-up. Overhead pays for everything needed to run Indy Upcycle – rent, utilities, employee pay, etc. Material value determines the price difference between, say, plastic beads (cheap) and glass beads (more costly). Mark-up is the tricky component. This is where you need to consider the factors associated with worth (condition, need, rarity, and desirability.)

Mark-up is what creates potential to make that “half price” become more or less than half price. For instance, if the item is average in condition, need, rarity, and desirability, a customer would stick to the half price. But if the item was rare, the price might increase, or if the item was half used and, therefore, not in average condition, the price would decrease.

On 4 occasions, we have asked a customer to reconsider their price because the Worth of the item(s) was not appropriately accounted for. (Not bad for 10 months of business!)

The first example that comes to mind was a little boy who offered $12, all he had, for a ring that, likely, originated from a children’s jewelry boutique in the mall. This price was wrong for two reasons. #1 His price should not have been based on the amount of money in his pocket. #2 The item probably cost just $5 originally, and considering that one of the ring’s three “gemstones” was gone, the ring carried a lower worth based on condition. I suggested that he consider a much lower price, like $1. He was excited and very happy with his purchase.

The other three examples had very similar themes as to why they didn’t work. All three of them involved the customer buying ALL of a particular type of item and offering a price that equaled a fraction of the items’ original cost.

One of these cases was a woman who offered me $30 for ALL of my jewelry making supplies (beads, wire, findings, charms, etc) and the storage bins I used to contain them.

The two biggest problems with her offer were, #1 the original cost for the items was not considered. Each storage bin (and there were 7 of them) would cost $5 brand new with nothing in them. A package of findings costs around $3 and a string of glass beads can cost upwards of $5. The collection she wanted had, easily, 50 times that much. So her offer was, at best, 10% of the original cost.

#2 She had not considered the factor of worth, Desirability. If she wants an item so badly that she wanted ALL of that item, the desirability is high, and therefore, the price offered should also be high.

When she assigned a negative worth despite her, apparent, high desirability, it not only created a problem with ideal #3 – knowing what something is worth, but her misinterpretation of the items’ worth encouraged her to go against ideal #4 – only buy what you need.

In fairness to my other customers, who also need jewelry making supplies, I could not accept her offer. 
"

How to Write Killer Marketing Copy

Written words are a powerful marketing tool. They have the ability to persuade, reason, explain & direct the reader to take action. They can hold someone's imagination and open them up to possibilities never before visualized. But used improperly or without due care & attention they can destroy all the good work you have done in one foul swoop.

Developing copy for your website is therefore a job that should not be taken on lightly. Here are 5 keys to help hold your readers' attention and convert them to sales and sign-ups on your site.

1) Your Headliner 
It takes a matter of seconds for visitors to form an opinion of your site. Many factors will come into play, such as speed of download, graphics etc, so you'll need to grab their attention quickly before they
click off the site. A few words that stand out from the background, graphics and the rest of your text will draw the readers' eye ~ this is your chance to make an impact and keep them on the site. It should be something that compels the reader to want to find out more.

2) Develop Interest 
Identify with the reader and let them know that you understand how they feel about the challenges they face. Hint that you have a solution to their problem. This will hook your visitor in, and you can enhance  ts effect by using keywords and hot buttons to fire the reader's' desire to find out more.

3) Reveal the details 
Show the reader your solution and how it will solve their problems and/or meet their goals. Then hit  hem with additional benefits as to how what you have to offer will exceed their expectations. Use testimonials that verify the strength of the product or service you are offering. Again use keywords and hot buttons that appeal to the readers' emotions, and remember people buy on emotion not logic.

4) Call to Action 
No marketing copy is complete without a strong call to action. It is the final push to close the
sale that should be lined with incentives. The benefits should be highlighted and the reader urged to take actionYou could even mention the consequences of not taking action ~ a deal always looks better when someone is taking it back away from you!

5) Be Professional! 
In the eyes of the reader, the professionalism of your copy reflects the professionalism
of its owner, and the more professional it is the more confident the reader is of you and your intentions. Make sure you run copy through a grammar & spell checker before uploading it to your site.

Make Your Website Successful

by Enrique De Argaez, MBA, PE, webmaster

There are the two reasons for a visitor to go to a website:
- One is to purchase something and
- the second reason is to do research.
Unless visitors click on "buy" they are doing research. They may want to contact you, to complain or to compare your products to a competitor’s. If they are not purchasing from you, they are researching you. Whatever their reason for visiting, your website’s goal is to satisfy their needs and wants.

The art of persuasion is as old as humankind itself and it all comes down to two closely linked abilities; (one) recognizing and (two) capitalizing on goal-seeking behavior. Here are seven steps to persuading visitors to seek their goals on your website. If you follow these steps you’ll quickly be able to tell the difference between serious traffic and casual browsers, and this means that you can stop watching people kick tires and you will start turning profits.

Step One: Determine Visitor Goals.

Recent surveys to website owners addressing the following two questions:
* What do visitors use your website for?
Most website owners or designers aren't sure of what they want their visitors to do nor their goals. Remember that your first step is to determine your visitor's purpose, either to purchase or to do research.
* How effectively is your site meeting the visitors’ requirements?

Step Two: Make the Path to the Goal Obvious.

It implies the searcher knows what they’re looking for. A searcher looking for 32" flat-screen wide-screen HD-ready flat-panel TVs under US$1,000 probably isn’t going to type that into the search field. If they do, they know what they want and your job is to get them to the "buy" button as fast as you can. Most people will start with "TV" and go from there. You can ask them to refine their search over a number of screens, but take note: the number of screens they’ll navigate indicates how far along they are in the purchase process. Visitors ready to purchase want to get to the price. That’s their goal. They’ll go through some work to reach that goal. An interface that includes a "Researching a Purchase? Click here" option is an interface that understands visitor goals. The visitor may be skeptical, but they'll also appreciate the honesty and want to be honest in return. Give a researcher this option and they’ll click on it.

Step Three: Keep expectations in check.

Visitors doing their search need to know when they’ll get the results that they want. Something like "Page 1 of 5" with interim results on each page lightens the load on a visitor’s mind, rather than leaving them wondering "When is this going to end?" Once a visitor has committed to a course of action -- whether purchase or further research -- by filling out a form, a site should help the visitor achieve the goal of that action (complete the purchase, download a paper, whatever) in no more than five pages. Once that first goal is rewarded, get another goal commitment in there fast -- you don’t want them to wander away once you've started satisfying them. Several years of research have shown that five pages is the max the average visitor can address before losing sight of their reason for filling in the forms in the first place. This comes down to keeping expectations in check, and specifically the expectation of when the visitor can achieve a goal.
Step Four: Allow Visitors Quick Success.

Keeping expectations in check by giving visitors quick successes. People will continue doing what they successfully did in the past. Visitors will return to and purchase from websites that make them feel successful -- even if the same product is less expensive elsewhere -- because success is a behavioral goal. Once you demonstrate that your site is going to make them successful, the visitor’s ego kicks in. They’ll say "I just like this site better" and you will know why.

Step Five: Make Visitor Goals the Site Goals.

Remember that visitors come to your site either to purchase or to research. Those are their reasons, not their goals. There is a difference. goal is something I don’t consciously know about or recognize. A reason is what I tell myself and say to others when I’m attempting to meet that goal. Behavioral goals are easy to work with because they’re fairly simple and direct: Ego (You’ll look better driving this car), Shame (What happens here stays here), and there are many others. In this case the goal is ego-driven and simple: success. I want to be successful; you want to be successful; everybody wants to be successful. Make me successful -- even in something as simple as a product search -- and I will non-consciously tell myself that the way to be successful when I’m ready to purchase is to return to your site.

Step Six: Successful People are Persuadable People.

The easiest people to persuade are those with a feeling of success. They already feel lucky so they’ll go for more. Visitors aren't coming to your site to make you money; they’re coming to your site to be successful, to get something they want, to meet their goals. The by-product of your helping visitors become successful is that you make money. Changing someone’s decision from just buying apple pie to buying apple pie with chocolate ice cream is easy. Make it simple and easy and obvious for the person to get the apple pie. Let them know they’re going to get it and they can have it. Right when they can see it and it’s almost in their hands, which means they can already taste it and smell it and delight in it, suggest -- Suggest! -- that they try it with chocolate ice cream. You’ll be successful because they’ll be successful, each and every time.
Step Seven: Use Log Files for Traffic Analysis.

The Server Log Files contain important clues to the success or failure of your website design strategy and of your marketing campaigns. You may also determine if the visitors came to buy or to research.
An important feedback of website traffic is analyzing the web server log files in order to study the effects of the campaign on traffic. If you own or manage a website, you are probably already aware of the importance of your log files or site statistics. Such data can give you insights about your site’s usability, errors in your HTML code, the popularity of your site pages, the type of visitors your site attracts and their behavior. This is specific data about your web site that you should be looking at in your log files on a regular basis. Several variables should be examined monthly, weekly, or even daily to ensure your site design and page optimization is on the right track.

1. Entry Paths.

Most sites can be developed and analyzed around the concept of visitor pathways. If, for example, your site is a Business to Business (B2B) site and you service small, medium and large businesses, there should be pathways through your site designed for each class of visitor. An extremely simplified example would be:
Clients coming to the site through an optimized index (home) page:
home page ---> small business page ---> order page ---> order confirmation page
home page ---> medium business page ---> order page ---> order confirmation page
home page ---> large business page ---> order page ---> order confirmation page
index page ---> large content page ---> content page ---> newsletter opt-in page

The site entry pages for these pathways are often optimized sales pages or optimized content (research) pages.The final page of this route is often the action that you want clients to take on your site (e.g., sign up for your newsletter, buy your products online or contact you for further information). You can easily determine how effective your pathways are by tracking the entry paths on a regular basis via your site stats. You should have some idea of the main pathways that clients take through your site, both for monitoring the effectiveness of your page optimization and conversions, and for the purpose of subsequent site redesign(s). A good starting point to track the pathways through your site is via the graph or chart called "Entry Paths" in your log files / site statistics.


2. Top Exit Pages.

These are pages from which most visitors click away from your site. Why is it useful to track these? Because exit pages can tell you:
* If there is a technical problem with the page that is causing visitors to leave your site. For example, if there are broken links, or the form on the page is not working properly etc. 
* If your site design is breaking the strategic pathway, for example, you may have links to external sites that are inducing clients to click away before buying your product or signing up for your newsletter.
* If there is something on these pages that is encouraging visitors to leave your site. For example, poor copy, an unprofessional design or confusing layout. In your log files / site statistics, the graph or chart called "Top Exit Pages" is the place to learn why visitors are leaving your site.

3. Single Access Pages.

These are entry pages that are viewed once before the visitor clicks away from your site. Similar to Top Exit Pages, Single Access Pages can tell you a lot about why people are not staying on your site for long. Have a close look at the search terms used to find your site. Single Access Pages can often indicate that your target search terms are too broad. For example, you may be getting a lot of traffic by targeting "printer cartridges" but if you only stock a particular brand of cartridge, then people seeking other brands are not going to find what they truly seek when they arrive at your site so they will leave immediately. This can be resolved by narrowing down your search terms to be more targeted and focused on your niche products and services, for example, by changing "printer cartridges" to "HP printer cartridges" and so on. To see what pages of your site are viewed once, look for the graph or chart called "Single Access Pages" in your log files / site statistics.

4. Most Requested Page(s) and Top Entry Pages.

Tracking these pages is key to measuring the success of your SEO campaign. If your optimization is effective, the Top Entry Pages and Most Requested Pages should be those that you have optimized for target keywords. The Top Entry Pages are particularly relevant as you consider the pathways through your site. Do the most popular entry pages have any relationship to the start pages for your plotted visitor pathways? Or are visitors entering and navigating your site via ways you didn’t intend? You can use this information to continually tweak your page optimization to guide visitors to the right pathways.
To see your most requested pages, look for the graph or chart titled "Most Requested Pages" in your log files / site statistics. Also look for "Top Entry Pages".

5. Page refreshes.

Why are visitors refreshing pages on your site? Are the pages not loading properly? The "Page Refreshes" variable is another one to monitor on a monthly basis via your site stats to ensure that there are no site usability issues for the visitors.

6. Referring Domains and Referring URLs.

Where are your visitors coming from? Are they coming from sites that are linked to yours? Are blog authors or forum members talking about your site? Referring Domains will tell you what sites are linking to yours, while Referring URLs will list the actual pages where the links are located.
These can be little gold mines because you can often find valuable sources of traffic via links to your site that you didn't even know existed. In terms of an SEO campaign, these links can all add to your site’s overall link popularity, an important factor in the ranking algorithms of many search engines, particularly Google. Monitoring these metrics can tell you if your site requires a link-building campaign or help you measure the effectiveness of various online and offline advertising campaigns. In your log files / site statistics, Look for the graph or chart titled "Referring Domains" and "Referring URLs".

7. Search Engine Referrals.

How many of your visitors are coming directly from search engines? What percentage of overall traffic does this represent? This is a good variable to track to help you keep up with how many search engines are listing your site (both free submission and paid submissions), how much traffic they bring and whether to renew your paid submissions. It can also tell you whether you need to increase the number of search engines your site is submitted to in order to build on your link popularity. As a very rough guide, you should be receiving at least 30 percent of your site traffic via search engine referrals. To see search engine referrals, look for a chart or graph called "Search Engines" within your site statistics.

8. Search Phrases and Keywords.

This topic is related to search engine referrals generally, but gives added insight into what terms you were actually found for in the search engines. Do these terms match what your site was optimized for? Are there any surprising terms that you might want to develop site content for? Some log file analysis programs will even break down what specific phrases your site was found for in which particular search engines. The more detailed the data you have, the more closely you can tweak your optimization campaign to your precise market. To see the search phrases your site was found for, look for "Search Phrases" or "Search Phrases by "Search Engine".

9. Landing pages for PCC Campaigns, etc.

If you run a pay-per-click campaign or dedicate specific pages to advertising product specials, you may use special landing pages or tracking aids to monitor your traffic and conversions.
Your site logs can help you track these by showing you how many visitors they each had and what they did after they visited those pages.

10. Metric values that show a radical change from developing trends.

Any site metrics that show a dramatic change from one month to the next could pin-point a problem with your site or with your optimization campaign. For example, if your search engine referrals have dropped dramatically, it could indicate that you have been penalized in a search engine (or more than one). Noticing changing trends early gives you the chance to investigate problem areas and make adjustments if necessary. Please note that all log file analysis and site statistics programs are different and use slightly different terms to describe the metrics listed above. If you're confused, ask your site admin or hosting provider to highlight these for you.

11. Web statistics software.

You can actually read the "raw" log files produced by your web server. These are plain text files that can be read by any text editor and even Word. However, if you do generate some traffic, you will find it hard to make any sense of the amount of data generated. You definitely need some software that can analyze the log files for you and generate statistics in a useful form. If you use a good web hosting service, chances are that your provider already has installed a web statistics program for you. Some of them do so by default. Check their web site or send them an email. One of the most frequently used program is AWStats. Alternatively you can buy and install your own software on your server, or sign up for a monthly service. The packages that let you download the log files to your PC and analyze them there are less expensive in the long run. Remember that your log files are gold mines filled with nuggets of information about your Internet traffic, for any web site. If you keep digging on a regular basis, you will eventually strike it rich with success. 
"

Monday 20 August 2012

Risk Management Process

Risk management is the establishment of risks followed by coordination and application of resources to optimize opportunities and reduce the occurrence of unfortunate events known as risks. Risks are the result of unknown or uncertain factors on goals and objectives of a business.

The risk management process is a standard process that consists of the following steps:

- Identification of the context: A chosen area of interest is taken into account.
Risk Management Process


- Identifying potential risks: At this stage, the risks are identified. Risks are classified according to the source or the threat the risks will cause.

- Assessment: The potential impact that the risks will have and the level of damage they shall cause if they occur.

- Risk treatment: Risk treatment will include several measures such as risk sharing, risk reduction or risk elimination.

Once the risks are identified assessed, an implementation process will have to follow. Thereafter a review and evaluation of the plan will be necessary.

Risk Management Process

Risk Management Process


DesignMeltdown.com

http://www.designmeltdown.com/archive.aspx

An awesome website about website design which has a collection of hand picked, hand cataloged websites by Patrick McNeil

SWOT Analysis Introduction

SWOT is commonly used as part of strategic planning and looks at:
  • Internal strengths
  • Internal weaknesses
  • Opportunities in the external environment
  • Threats in the external environment
SWOT can help management in a business discover:
  • What the business does better than the competition
  • What competitors do better than the business
  • Whether the business is making the most of the opportunities available
  • How a business should respond to changes in its external environment
The result of the analysis is a matrix of positive and negative factors for management to address:

Positive factors
Negative factors
Internal factors
Strengths
Weaknesses
External factors
Opportunities
Threats

Strategy should be devised around strengths and opportunities

How to use SWOT analysis

A key challenge for any business is to convert weaknesses into strengths.  For example:

 Weakness Possible Response
 Outdated technology Acquire competitor with leading technology
 Skills gap Invest in training & more effective recruitment
 Overdependence on a single product Diversify the product portfolio by entering new markets
 Poor quality Invest in quality assurance
 High fixed costs Examine potential for outsourcing or offshoring

Lecturer's slides - Project Management: Fundamental

Why?
Project Management

1. Control Scope (Leadership)
2. Deliver Project Result on time and budget (Finance)
3. Focus the project team (Needs)
4. Obtain project buy (Procurement)
5. Define the critical path (Roadmap)
6. Provide a process for estimating (Account Manager)
7. Communicate (Public Relation)
8. Surface and explore project assumption (Research)
9. prepare for unexpected (Risk Management)
10. Document, transfer and apply lesson (Proposal)



A project curve is a series of actions directed towards an Objective



How to achieve the balance?


Specify value and uniqueness of the project. Compare it with the competitors.


* using this chart to illustrate the uniqueness of my website during the presentation 

Consumer Behaviour Glossary and Quotation

Source: Book - Basics Marketing 01: Consumer behaviour by Hayden Noel.

Barter
Exchange (goods or services) for other goods or services
Variable
A factor that can be changed a adapted
Product
An article or substance manufactured for sale
Culture
The ideas, customs and social behaviour o a particular people or society
Perceive
Be aware of conscious of (something); come to realise or understand
Norm
A standard or pattern, especially of social behaviour, that is typical or expected
Generic
Characteristic of or relating to a class or group of things; not specific
Stimuli
A thing that arouses activity or energy in someone or something; a spur or incentive
Attribute
A quality or feature regarded as a characteristic or inherent part of someone or something
Categorisation
Place in a particular class or group
Cross-cultural
Relating to different cultures or comparison between them
Open-ended
Having no predetermined limit or boundary
Accommodation theory
Efforts on the part of the communicator to make themselves as similar as possible to their audience in order to improve communication
Rapport
A close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well
Age compression
A controversial marketing strategy in which products and attitudes normally associated with adults and older teenagers are promoted to children and young teens
Leasing
Describes a contract by which on party conveys land, property or services to another (for a specified time) in return for payment
High context
Cultures that focus on streams of information that surround an event or situation in order to determine meaning from the context in which it occurs
Low context
Culture that filter out conditions surrounding an event to focus as much as possible on words and objective facts
Trial
A test of the performance, qualities, or suitability of someone or something
Acculturation
The adaptation to one country’s culture by someone from another country
Assimilate
Absorb and integrate ( people, ideas, or culture) into a wider society or culture
Aspirational reference groups
Groups to which we would like to belong, but currently are not members
Normative influence
When a consumer performs an action in order to conform to another person’s expectations
Determinant
A factor which decisively affects the nature or outcome of something
Affective component
Consumer’s emotions about the attitude object
Communal goals
Goals that stress harmony and establishing relationships
Associative reference groups
Formal or informal groups to which we belong
Heuristics
Simplified decision rules that could be used as shortcuts to make decisions, such as price and brand name
Hierarchy
A system in which members of an organisation or society are ranked according to relative status or authority
Social mobility
Moving from one social class to another, either upward or downward on the social class spectrum
Status float
When consumers in the upper classes copy purchase patterns and consumption behaviour previously seen in the lower classes
Informative influence
When someone else provides information to the consumer that the consumer then considers when making a purchase decision
Framing
A decision-making process in which people tend to reach conclusions based on the framework within which a situation was presented
Iconic
Sensory memory for images
Echoic
Sensory memory for sound
Litmus test
A decisively indicate test
Trickle-down effect
When consumption patterns observed in the upper classes are copied by the lower classes
Psychological
Of, affecting, or arising in, the mind: related to the mental and emotional state of the person
Cognitive component
A consumer’s cognitions, thoughts and beliefs about the attitude object
Conative component
The likelihood that the consumer will perform an action
Categorisation
The process of placing a product or brand in a particular class or group
Prototype
A first or preliminary version of a device or vehicle from which other forms are developed
Loss aversion
The tendency for people to strongly prefer avoiding losses than acquiring gains
Schema
Associations with an object grouped together in a meaningful way
Script
Knowledge of sequence of expected events in a given situation
Script disruption
User of prior knowledge to grab consumers’ attention by interrupting the script
Script facilitation
Use of prior knowledge to facilitate learning about new product or brands
Graded structure
A ranking of products based on how well they are representative of the category
Prototype
A product that best represents a product category
Subordinate
Category below superordinate within taxonomic structure
Superordinate
Major category within basic level of taxonomic structure
Taxonomic categories
Knowledge that is organised into groups o similar objects
Discursive
Relating to discourse or modes of discourse
Brand image
A subset of associations that are related to a specific brand
Involvement
The relevance of an object to a person based on the individual’s needs and values
Autobiographical
/episodic memory
Long-term memory about experiences that we have had
Semantic memory
General or generic information about how things work in the world
Negative disconfirmation
Performance is less than expected
Positive disconfirmation
Performance is better than expected
Internal search
Searching in the consumer’s  own memory
Consideration set
All brands that the consumer deems acceptable for purchase
Evoked set
External search combined with retrieved set
Retrieved set
Internal search and retrieval of several memories
Marketing mix
Probably the most famous marketing term. Its elements are the basic, tactical components of a marketing plan. Also known as the Four P’s, the marketing mix elements are price, place, product, and promotion
Dissociative reference groups
Groups to which we do not want to belong that have values and attitudes that we do not wish to emulate
Knowledge structure
How information is organised and stored


Quotation
This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this people will keep coming back. – John Ilhan

Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of indentifying customers’ needs and creating solutions that deliver satisfactions to the customers, profits to the producers and benefits for the stakeholder. – Philip Kotler

Any communication on marketing professional needs cross-cultural research and communication skills to be able to succeed in the future. – Marye Tharp

Understanding the conventions of culture as well as the individual cultural differences and similarities of target locales empowers marketing professionals to realise that one universal message, whether verbal or visual, can never reach a global audience. – Yves Lang
* understand upcyle culture, female culture, and shopping culture 

No matter what your product is, you are ultimately in the education business. Your customers need to be constantly educated about the many advantages of doing business with you, trained to use your products more effectively, and taught how to make never-ending improvement in their lives. – Robert G. Allen
* what are the advantages of using my website and how do i inform my users about the advantages?

Conspicuous consumption of valuable goods is a means of reputability of the gentlemen of leisure. – Thorstein Veblen

Women are a growing market force we have to address – Thomas Weber, DaimlerChrysler
* my website is mainly for female which is a good market to address now

People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily. – Zig Ziglar
* how to recommend users to come back to my website everyday?

The motivation for all personal behaviours is to produce a sense of ‘feel good’, a sense of inner peace and well being. To expect a person to go against his desire to feel good on as good as he can feel under any momentary condition is illogical and irrational. In the observation of human behaviours, one will notice every human act is a response to a personal need. – Sidney Madwed

Motivation is the art of getting people to do what you want them to do because they want to. – Dwight David Eisenhower

Motivation is what gets you started. Habit is what keeps you going. – Jin Rohn
* introduce the users about upcycling and motivate them to buy upcycled product then attract them to visit my website daily

It does not matters whether you are a small broken or part of a large financial institution. You still have to establish an identity that is unique from your competition. That identity is your brand image. – Jeffrey Nelson